How do I resolve error code -4311?
Associated product(s): Product name: Pro Web
Views: 600 | Created: 2 years ago | Last updated: 2 years ago
How do I resolve error code -4311?
When using QAS Pro Web 6 with a metered licence, you may experience the following error
Server reports that searching is not available
Error: -4311 – Engine cannot be selected
This error may present itself in either the Test Harness, or in the sample pages supplied with the product.
When using the Pro Web Test Harness, the error will present itself after a search string is supplied. Upon pressing the enter key, the error message be displayed as in Figure 1
Figure 1. Error is displayed when attempting to perform a search within the Test Harness
The same error will also present itself in the sample web pages provided with the application. Here, the error will appear in each of the scenario’s that employs hierarchical picklists. Using the Rapid Addressing pages, the error is displayed in the pop-up window, as shown in Figure 2.
Figure 2. Error in Rapid Addressing pages
In order to resolve this error the picklists need to be flattened so that a search will only return a flat list of results.
To achieve this in the Test Harness the following command will need to be run upon loading
#flatten true
Within the sample pages provided with Pro Web, the relevant source file needs to be edited to return flattened picklists. This applies to the Address Capture, Rapid Addressing, and Rapid Addressing Single-Line scenarios. Below are the parameters that require changing for the C#, PHP and JSP pages.
C#
In the relevant cs source file, picklist flattening is achieved with the following setting
theQuickAddress.Flatten = true;
The file then needs to be saved, and the sample pages refreshed in the browser.
PHP
In the relevant inc file, picklist flattening is achieved with the following setting
$qas->setFlatten(TRUE);
The file then needs to be saved and the sample pages refreshed in the browser.
JSP
In the relevant java source file, picklist flattening is achieved with the following setting
searchService.setFlatten(true);
The file then needs to be saved, and the sample pages refreshed in the browser.
