Contact Support by Email

You can expect an initial response within 1 business day.

Further information about our support can be found in the Experian Data Quality Worldwide Support Policy, or please visit the Legal Page to view the support policy for your country.

Important: Please include your Account Reference in the email.

Customer Notice: If you are still using email addresses which end in @qas.com to contact the Experian Data Quality Support Services Team, please note this domain will be retired 1st November 2016 (December for USA). From this date your enquiry will not be received if sent to this email address. Please contact your regional Support Services Team using the relevant email below.

Location Email Hours Language Exceptions
Australia, New Zealand and Singapore qassupport@au.experian.com 08:30 - 17:30 AEST English Weekends and New South Wales and Victoria public holidays
France and the Netherlands ems.support@experian.com 9:00 - 12:30 and 14:00 - 18:00 (Monday to Thursday)
9:00 - 12:30 and 14:00 - 17:00 (Friday)
French Weekends and public holidays
United Kingdom Submit a ticket 08:30 - 18:00 English Weekends and England and Wales public holidays
USA and Canada Submit a ticket 24 hours a day / 7 days a week English None
All Others Provided by appropriate Support Location specified at point of sale.